Meda Group Support Centre
Members, customers and suppliers — one place for every question about membership, invoices, deliveries, bookings and our products.
Before you write to us
Guidance library
Step-by-step notes on membership renewal, ACSO compliance filing, invoice queries and delivery tracking.
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Members answer members. Vote on answers, accept the one that solved it, and it stays searchable for the next organisation with the same question.
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Our service desk is staffed Monday to Friday, 08:30–17:30 Addis Ababa time. Use the chat bubble for a quick question.
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Member & Partner Services
Membership registration and renewal, ACSO and ChSA compliance questions, grant-opportunity enquiries and capacity-building requests from partner organisations across all eleven regions.
Customer Care — Trading & Retail
Orders, invoices, deliveries, returns and account queries for supermarkets, wholesalers and institutional buyers.
Guest Relations — Hospitality
Reservations, events, billing queries and guest feedback for the group’s hotel and food-service operations.
Product & Technical Support
Product quality complaints, batch and traceability enquiries, specification questions and warranty claims on manufactured goods.
Internal ICT & Facilities Desk
The staff-facing desk: systems access, hardware, network, payroll and HR system queries, and facilities requests across all Meda sites.